Privacy Policy
Welcome to Floof ("we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our mobile application and website (the "Service").
1. Information We Collect
We may collect information you provide or allow through your device, including:
- Contact info (via sign-in with Apple, Google, or Facebook)
- Pet health notes, expenses, and documents you upload
- Photos and search activity
- Location (approximate), if enabled
- Device and usage data for analytics and performance
- Purchase history for subscription features
2. How We Use Your Data
We use the information we collect to deliver, maintain, and improve our services and ensure a secure and customized experience.
A. App Functionality
We use your data to authenticate users, enable features, prevent fraud, maintain security, monitor uptime, and optimize performance. It also allows us to provide timely customer support and troubleshoot issues effectively.
B. Personalization
Your data may be used to personalize your experience, including content, pet care reminders, or suggestions tailored to your interactions and preferences within the app.
C. Analytics
We analyze usage patterns and behavior to evaluate app performance, improve user experience, and prioritize future updates and feature development.
3. Data Sharing & Disclosure
We do not sell your personal data to any third parties.
We may share your data with:
- Service providers that help us operate our app, such as cloud hosting, analytics, and crash reporting services. These providers are contractually bound to protect your data and use it only as instructed.
- Law enforcement or legal entities if required by law or legal process.
- Other users only when you actively choose to share data (e.g., through invitations or collaboration features).
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. We may also retain data to comply with legal obligations, resolve disputes, and enforce agreements. You can request account deletion or data removal by contacting us at floofpetcareapp@gmail.com.
5. Data Security
We use industry-standard security practices including encrypted transmission, secure servers, and strict access controls to protect your personal data. While no system is completely secure, we continually monitor and improve our security measures.
6. Your Rights and Choices
You have control over your data and may:
- Access, update, or delete your profile information from within the app.
- Opt out of non-essential notifications.
- Revoke access to device features like location or contacts.
- Request data deletion by emailing floofpetcareapp@gmail.com.
7. Children's Privacy
This app is not intended for children under 13 years of age. We do not knowingly collect data from children. If we learn that we have inadvertently collected data from a child, we will delete it immediately.
8. Data Linking and Tracking
Some of the data we collect (such as account ID, usage data, and purchases) may be linked to your identity to provide personalized service and account continuity.
Other data (such as crash logs, diagnostics, and performance metrics) may be collected without linking it to your identity, and is used solely for improving the app.
9. Third-Party Integrations
Our app may include integrations with third-party services such as Apple HealthKit, Firebase, or Google Sign-In. These services may collect data under their own privacy policies. We encourage you to review those policies to understand how your data is handled by those providers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we'll notify you via the app or by email. The most current version will always be available on our website.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: floofpetcareapp@gmail.com