Terms of Service

Last Updated: May 18, 2026

These Terms of Service (“Terms”) govern your access to and use of the Floof mobile application and related services (collectively, the “Service”) operated by Fetchbyte LLC (“Company,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be legally bound by these Terms. If you do not agree, you may not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract under applicable law to use the Service. By using the Service, you represent and warrant that you meet these requirements.

2. Description of the Service

Floof is a digital pet management platform that allows users to organize and manage pet-related information, including tasks and appointments, medication tracking, health records, notes and documents, expense tracking, caregiver sharing, and AI-assisted tools and features. The Service is provided for informational and organizational purposes only.

3. Platform Disclaimer; No Pet Care Services

Floof is a technology platform that provides digital tools only. Fetchbyte LLC does not provide veterinary services, pet care services, boarding, walking, training, grooming, medical treatment, or any other animal-related services. The Company does not supervise or control caregivers, does not verify qualifications of individuals with whom you share access, and does not guarantee the conduct or performance of any third party.

If you share access to your pet information with another individual, you do so at your own risk. We are not responsible for the actions or omissions of third parties, pet injury, illness, loss, theft, or death related to third-party care, or disputes between users and caregivers. Our role is strictly limited to providing the digital platform.

4. No Veterinary Advice; No Emergency Use

The Service does not provide veterinary or medical advice. Any information, summaries, or AI-generated outputs are provided for informational purposes only and do not establish a veterinarian-client relationship.

The Service is not designed for emergency or life-saving use. You acknowledge that the Service may experience outages, delays, or inaccuracies. In case of emergency, contact a licensed veterinarian or emergency animal hospital immediately.

5. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us promptly of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms.

6. Lawful Use; Prohibited Conduct

You agree to use the Service in compliance with all applicable laws. You may not use the Service for unlawful, fraudulent, or harmful purposes; upload unlawful or infringing content; attempt unauthorized access; reverse engineer the software; use automated tools without authorization; or interfere with the integrity or security of the Service. We may investigate violations and suspend or terminate access at our discretion.

7. User Content

You retain ownership of the content you upload. By submitting content, you grant Fetchbyte LLC a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, display, and transmit such content solely for operating and improving the Service. You represent that you have all rights necessary to submit such content.

8. AI and Automated Features

The Service may include AI-powered tools. AI-generated outputs may be incomplete, inaccurate, or outdated. You are solely responsible for evaluating and verifying AI-generated information before relying on it. Fetchbyte LLC disclaims liability arising from reliance on AI-generated content.

9. Payments and Subscriptions

If paid features are offered, payments are processed through third-party platforms such as the Apple App Store. Subscriptions may automatically renew unless canceled in accordance with the platform’s policies. Refunds are governed by the applicable platform provider. Pricing may be modified with notice.

10. Third-Party Services

The Service may integrate third-party providers such as hosting, analytics, or AI services. We are not responsible for third-party services, content, security, or data practices.

11. Backups and Data Loss

We may perform backups but do not guarantee data preservation. You are responsible for maintaining independent backups if desired. We are not liable for data loss.

12. Intellectual Property

All intellectual property rights in the Service (excluding user content) remain the exclusive property of Fetchbyte LLC. No rights are granted except the limited right to use the Service in accordance with these Terms.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FETCHBYTE LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, RELIANCE ON AI-GENERATED OUTPUTS, PET INJURY, ILLNESS, OR DEATH, UNAUTHORIZED ACCOUNT ACCESS, OR SERVICE INTERRUPTIONS.

This limitation applies regardless of legal theory and even if we have been advised of the possibility of such damages.

15. Indemnification

You agree to defend, indemnify, and hold harmless Fetchbyte LLC and its affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, violation of these Terms, your content, or your negligence or misconduct.

16. Dispute Resolution; Arbitration

Before filing a claim, you agree to contact us at floofpetcareapp@gmail.com to attempt informal resolution. If unresolved, disputes will be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will be conducted on an individual basis. Class actions are waived. Qualifying claims may be brought in small claims court. You may opt out of arbitration within 30 days of first accepting these Terms.

17. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles.

18. Termination

We may suspend or terminate access to the Service at any time for violations of these Terms. Provisions relating to liability, indemnification, arbitration, and intellectual property survive termination.

19. Changes to Terms

We may update these Terms at any time. Continued use of the Service after updates constitutes acceptance of the revised Terms.

20. Contact Information

Fetchbyte LLC
floofpetcareapp@gmail.com
Washington, United States